Two Harbours Realty

The challenge

Two Harbours Realty runs a busy front desk across two offices, with inbound leads arriving through the website contact form, phone enquiries, and referral partners. Every lead landed in a shared inbox, where whoever noticed it first would manually copy the details into the CRM — sometimes hours later, sometimes not until the next morning. Hot leads went cold before an agent ever picked up the phone.

What we built

• A webhook that captures every form submission the moment it's sent, no matter which office page it comes from
• An enrichment step that pulls property interest, budget range and suburb preference straight from the form data
• An AI scoring model that flags high-intent leads — buyers against a contract deadline, sellers with a settlement date — for immediate agent notification
• Automatic CRM sync with the enriched fields already filled in, plus a Slack ping to the on-duty agent

The result

Within the first two weeks, leads were landing in the CRM — scored and assigned — before the shared-inbox notification had even loaded. Response time on new enquiries dropped from an average of just under a day to under two hours, and agents stopped needing to check the shared inbox at all.

"Leads used to sit in a shared inbox until someone remembered to copy them into the CRM. Now our AI scores and assigns them before we've even seen the notification." Rachel T., Principal, Two Harbours Realty